PolyAI chief executive and co-founder Nikola Mrkšić, who previously worked on Apple’s Siri voice assistant, said the company’s technology will address call centre worker shortages with customer support AI assistants that are able to conversationally guide customers through complex inquiries.
View full article"Tango's approach to training and enablement is revolutionizing the way teams operate. We are proud to support the Tango team in their mission of helping organizations optimize their processes and drive sustainable growth," says Brandon Greer, Senior Director of Corporate Development & Head of HubSpot Ventures.
View full article“This investment accelerates our lead in the market, supporting our drive to redefine how brands and retailers collaborate to grow sales,” said Mike Massey, founder and CEO at Locally. “Our proprietary solution, with millions of data points, transforms how brands interact with their customers, making those interactions more impactful and personal.”
View full articleThe customer data platform (CDP) has become a standard way to collect first-party customer data and put it to work. Simon Data, which was founded in 2015, has always had a vision of being more than purely a customer data repository. The world has caught up with that vision.
View full articleBeamery raises $50mn Series D funding round, with huge demand from enterprises for more agile talent decision making in an uncertain and turbulent environment.
View full articleSurfe (fka Leadjet), a Paris-based connected revenue workspace, serving revenue teams to capture and serve clients more effectively, raised €4 million in Seed funding. The funds will use to accelerate team growth and product development, including adding new features to their CRM that will allow customer-facing teams to synchronize contacts from anywhere on the web.
View full articleOpenly, the technology-enabled provider of premium homeowners insurance through independent agents, today announced that it has closed a $75 million Series C investment. Openly's mission is to empower independent insurance agents to deliver a modern, efficient, and superior customer experience. Founders Ty Harris and Matt Wielbut responded to a perceived gap in the market: while consumers are increasingly buying home insurance through independent agents, the products those agents can offer have not kept up with what's possible-resulting in wasted time, wasted money, and outdated risk underwriting.
View full articleFormal workplace training drives hundreds of billions in yearly spending by corporations, with few results to show for it. Tango, a startup founded by three Harvard Business School dropouts in June 2020, is the “workflow intelligence platform that streamlines the creation of process documentation.” The startup plans to use the funding for new product development and hiring new team members.
View full article“With over 5 million monthly active users, Zello is a clear leader in providing voice-first communications to the 2 billion connected frontline workers globally. To date Zello has achieved remarkable growth without any outside capital, and we are excited to support this next phase of growth,” said Guhan Swaminathan, Managing Director with Virgo Capital.
View full articleAirhouse launched in June of 2020 as a next-generation fulfillment platform to simplify ecommerce operations and logistics for modern brands. Since launching publicly, they’ve seen customer growth increase by 600 percent and their partner network footprint grow by 500 percent.
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